Orders
Can I track my Snag order?
Yes, all US shipping offers tracked delivery, click the link in your dispatch email to see the status of your order.
Your dispatch email has an estimated delivery date to give you an idea of when your parcel will arrive. These dates are not set in stone and your order can arrive slightly before or slightly after these dates.
Can I change my delivery address after I have ordered?
We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com
I am missing an item from my order, what do I do?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com.
Delivery & Returns
How long does delivery take at Snag?
That depends on where you live and where the order is shipped from. Currently some items are shipping from the USA some from the UK. There are estimated delivery times as a guide below.
Standard - 3-11 Business days
Priority - 2-3 Business days
UPS Overnight - 1 Business day
Where are my items being sent from?
We try our best to send everything from our US warehouse. In some cases, such as newly released products, we may send your items from our UK warehouse. This allows us to offer our full product range.
If we are sending items from our UK warehouse, we will indicate this on the shipping details page at checkout..
There are no additional charges for shipping from the UK.
How much is delivery?
We always offer the cheapest, but best shipping available.
Standard - $10.99
Priority - $15.99
UPS Overnight - $84.99
Can I change items in my order after I have placed it?
We’ll do our best! Orders can only be changed before your parcel starts its journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com.
How can I return items?
We can accept returns within 90 days for the following:
Intimates (Tights, Chub Rubs, Ankle Socks & Underwear) - we can only accept returns for items that have not been tried on.
Clothing and Bras - these can be tried on, but must be returned in brand new condition with any tags/labels still attached.
Swimwear - swimwear can be tried on, but can be only be returned if the hygiene strip is still in place
Please complete this Form for your returns.
Fees for returning items are covered by you and returned items are your responsibility until they reach us, so we do recommend getting proof of postage. We are unable to accept any collection fees and this may lead to delays in your return being processed.
For any returns, you will be asked to return your items to our UK-based warehouse for processing.
If you have any issues with your order, please see the instructions in the 'I have a problem, what do I do?" FAQ.
I have a problem with an item, what do I do?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Sizing
How do I pick the right size Snag tights?
All you need is your height, dress size and body shape, it’s that easy. Then find them on our size chart below and there's your Snag size.
Visit our size guide for more information.
How do I pick the right maternity Snag tights size?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Product Info
Will a sold out item ever come back in stock?
We have tried to make it as easy as possible to see if a product will be restocked or not. So we have created three groups and every product sits in one, Classic, Favorite and Limited Edition.
Classic - A Snag staple, it will always be in stock and if it isn't, it will be restocked very quickly.
Favorite - You love it, we love it, if its out of stock it will be restocked, just not as quickly as a Classic.
Limited Edition - These are a limited run, once it's gone, it's gone.
How do I care for my Snag tights?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
What materials are used in Snag clothes?
All product compositions are listed on the individual products. We always aim to source the most ethical and sustainable raw materials.
Are Snag clothes suitable for men?
Yes, absolutely. Snag clothes are suitable for everyone.
Do Snag sell medical compression tights?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Everything Else
How can I model for Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com
Do Snag do discount codes?
You get the best price, always, so no discount codes are needed. There are multi-buy discounts on all products that are automatically applied at the checkout.
Tights & Chub Rub Shorts
3+ pairs of tights - 10% off
6+ pairs of tights - 15% off
Knickers
5+ pairs of knickers - 10% off
10+ pairs of knickers - 15% off
Clothing
Any 3+ items of clothing - 10% off
Ankle Socks
5+ pairs - 10% off
10+ pairs - 15% off
Why don't we use Pay later services like Klarna?
Sustainably is the goal for Snag, not just in business, but in everyday life as well. Pay later services like Klarna and AfterPay don't promote sustainable living, in fact they do the opposite of that. So we don't use them.
How can I work at Snag?
Check out our Jobs at Snag page for all our open positions and info on what it's like to work for Snag.
