FAQs

What countries do you deliver to?

This is our US website - https://us.snagtights.com - and from this website you can order for delivery to the USA.

If you want to order for delivery to Australia please go to our dedicated Australian website - https://aus.snagtights.com

if you want to order for delivery to a country in the Eurozone please go to our dedicated Euro website - https://euro.snagtights.com

Or if you want to order for delivery to somewhere else please go to our main website - https://snagtights.com

From there we ship everywhere on this beautiful earth! 

When will you despatch my order?

We try our best to post out orders the day we get them (or the next working day if you order on an evening or weekend). 

How long does delivery take?

We currently post your Snags from the UK so they can take between 5 to 7 days to arrive. We are working on opening a warehouse in the US so we can give you a bigger range of shipping options and get your tights to you quicker.

We now also ship with FedEx, so if you choose the FedEx Priority option at checkout, your tights will be with you in 1-2 days!

How much is delivery?

Delivery costs $4.50 for up to 9 pairs of tights, and $9 for 10+ pairs of tights.

FedEx Priority costs $13 for up to 9 pairs of tights, and $15 for 10+ pairs of tights.

Can I cancel my order?

You can cancel your order at any time before your tights are dispatched just by emailing us on hello@snagtights.com. After you receive your tights you can cancel for up to 14 days by just sending us back your unused tights. Unfortunately we can't accept cancellations if you've tried on the tights.

How do I care for my tights?

Always wash your Snags before you wear them the first time, to make sure there is no residual dye on them. Tights can get caught in the drum of a washing machine so always either hand wash them or else put them inside a pillow case or lingerie bag to protect them. Always squeeze dry, don’t tumble dry, and avoid direct heat because it degrades the stretch. 

Can I return them?

If you have any problem with your tights please contact us on hello@snagtights.com  and we will do everything we can to resolve it. However, do be aware that as tights are intimates they can't be returned once worn.

What do you do with my data?

We keep your name, address and contact details like phone and email on our system to help us provide you with a better service and deal with any problems you might have with your order or products. We may use the email address you give us to contact you if there is a problem with your order, but we don't send marketing emails.

When you visit our website, we use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not provide Google or Facebook with any of the personal data that you provide to us.

We will not share your information with any third parties for the purposes of direct marketing. We will share your information with the companies that help us provide our services to you, such as delivery companies. These companies will only use the information we give them for the purpose of fulfilling the service you have requested.

We do not store any payment details or credit card details you use for your purchase - that's all securely handled by the payment providers we use. If you ever want us to get rid of the personal information you've given us please just contact us using the details below and we'll be happy to do so.

Who are you?

This website is owned and operated by Snag US Inc, a subsidiary of Snag Group Ltd. We are a registered Nevada corporation, our trading address is:

Snag US Inc 

1930 Village Center Circle #3-1380

Las Vegas, NV  89134

Snag was founded by Brie Read and you can contact her on brie@snagtights.com

Intellectual Property

All of the trademarks, and logos displayed on this web site (the ‘Trademarks’) are registered and unregistered trademarks of Snag Group Limited, or are trademarks and logos which Snag Group Limited has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted.

Copyright

Snag US Inc owns all of the copyright and other intellectual property rights, including but not limited to design rights, in our website and in the material appearing on our website, or is authorised to use such intellectual property by the owners thereof. All rights in the intellectual property appearing on this website are reserved. Permission to use, copy, and distribute content from this website is hereby granted for non- commercial use only, provided that the above copyright and relevant trademark notice appear in all copies and that the name of Snag US Inc is not used in advertising or publicity pertaining to distribution of this information without specific, written prior permission of Snag US Inc.